Terms and Conditions

Definition of Holistic Massage

Holistic massage is a complimentary therapy.  It is designed for relaxation, to ease aches and pains and sore muscles.  It can help with stress, anxiety and sleep.  I aim to tap into your parasympathic nervous system and bring a sense of calm.  My practice is based on Swedish Massage.

Holistic Massage is not a medical (I cannot diagnose, cure or advise you to stop any medication you are taking) or sexual ('extra' service) practice and I do not massage the groin area.  I take my professional practice very seriously and the massage will be conducted within my own strict boundaries, using drapes for dignity and privacy for the client.  Holistic Massage can still be carried out even when the client is clothed, however, please be reassured you are in a safe environment.  It will only be me present in the space we are working in.

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Instead of booking a particular treatment, you book a time slot and each massage will be tailored to your need.  This does not mean if you want a back massage, for example, that you cannot have one but I may recommend something else based on your consultation at the start.  Everything is done with your agreement.  You don't have to have what I suggest!

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​How to book

I use an online booking system which is cloud based, is only accessible by me and is password protected.  You can find the 'Book' button at the top of this page.

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Location and opening hours

I work from home, based on Hodnet, Shropshire.  My address will be shared when you book.

Massage therapy is a secondary job for me.  You can contact me at any time, but I am likely to reply between 6-8pm Monday to Friday and between 10am and 6pm on Saturday.  I take my worklife balance very seriously and my family commitments are paramount.  If I take a little longer to get back to you, please bear with me.

My clinic will usually operate on a Friday and Saturdays.

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Payment

You can pay directly by BACS or by using PayIt link which I can send you if you have mobile banking.  I will accept cash on the day.  I do not hold your bank details.

 

** I request a £5 deposit to secure your date/time.  This must be recieved within 48hours of me sending you the payment details.

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​Initial consultation and follow ups

On your first session we will have a consultation and will be based around the consultation form you completed online, this time is included in your booking slot.  For any appointment, do not arrive more than 5 minutes early as entry will not be permitted until then.  We will have a quick catch up before the start of each session after your initial booking.  If this is your first time, I will call you first about your appointment to ascertain suitability for the massage.

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The online form is a Google form and is only accessible to me through my account login.  If I print off your form, it will be shredded as soon as it is no longer needed.  If I need to keep the copy, say for example it has hand written notes on, it will be scanned and saved on my Google drive, again only accessible by me and is password protected.

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Who can have massage

Please consider your health at the time of booking and when attending that booking if your situation has changed.  There may be times where massage is either not suitable or cannot be carried out.  If you have any queries as to whether you can have massage, then please don't hesitate to contact me but to give examples, recent heart attack/stroke, contagious diseases including covid, colds and flu, broken bones, in your rehabilitation period following a recent operation and / or intoxication will affect you having the treatment.

If you are pregnant, I will massage you but will not do any work on your tummy.  Massage is likely to be tailored for relaxation only such as head, shoulders and feet.

If you are under 14, I am unable to give massage.  For those that are 14 and under 18, I will massage but only with an adult in the room.  Both the child and adult need to give consent.

Unfortunately I do not have the skills required to work with vulnerable adults or children with learning difficulties.

For those that have complete mobility restrictions or are over 70, please contact me and I may be able to offer a mobile service.

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Arrival

You may park your car on our drive in front of the gate.  Use the door bell at the front door and I will collect you from the gate.

Please note that there is CCTV at the front door and your arrival will be recorded and stored for 30 days on TapoCloud.

I ask all my clients to respect my property and do not dry steer on my drive as it damages the surface.

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Discount card

I can offer you a discount on your massages if you bring your own towels.  I offer this for a few reasons, one, this reduces the time taken at home to do the washing and helps my work/home life balance, two it reduces my costs which I can pass on to you and three, if you do have any allergies or irritations that can be hindered by certain washing products, you are certain that your own belongings are fine for you.  For each massage you bring your own towels, I will add a stamp to your discount card.  Each card is worth £5.  I put info out on my website, Facebook and Instagram about what I am using which may change from time to time.

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Cancellation

I appreciate from time to time life throws things at us we weren't expecting.  If you have paid for your session and you cancel or reschedule within 2 to 24 hours notice, there will be a 50% booking fee or your deposit will not be refunded.  If you cancel within 2 hours, the full fee will be applicable.  Please note that if you are intending to pay by cash, you cancel and you do not pay the amount owed, I will not take any more bookings from you.

If you are ill, please do not come to your appointment, waiver of your fee will be at my discretion.

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​Privacy and consent

I take my professional obligations and the privacy of my clients very seriously.  I will always discuss your treatment with you, ask you for feedback and make sure you are clear about what will happen during the session.

I will never share your information with anyone without asking you first.  I keep your records in password protected sofware program that only I can access.​​

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You will be asked to consent to Marketing communication.  I only send out emails/texts that relate directly to my business so for example, I may send out import updates, offers etc.  I have a separate sim card to store your phone numbers on my phone which is accessible via biometrics.  Other than that your details (name and contact) are stored in mailchimp.  Mailchimp is an online email marketing platform.

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​You have the right to ask that your records are anonymised if you wish to terminate our professional relationship but please note, I have to keep your records for seven years by law following the last date of contact.  After such date they will be destroyed.  You have a right to request your documents at any time.

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When purchasing online through my booking system your personal data is collected and is handled as above noted.  All third party service providers have their own privacy policies.

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If you wish to complain about the way I handle your data, you can complain to me in the first instance and if you are still not happy, you can go through the complaints procedure with the Information Commissioners Office (https://ico.org.uk).​

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This page was updated on 15th July 2026.